BANQUE HERITAGE URUGUAY

PRIVATE BANKING

A UNIQUE APPROACH

Our clients come first: Our focus allows us to anticipate the needs and desires of our clients, and understand them. We maintain excellence relationships by combining integrity and adaptive capacity through a professional, independent and objective advice.



Dedicated team: We have specialized executives that go to where our customers are, and a state-of-the-art technological platform to operate remotely.



Access to global offer of investment products: This enables us to grant you access to a vast array of products of the domestic and international market, and provides different investment alternatives aimed at adequately diversified portfolios, ideal for each client.

We have the know how and expertisse of Banque Heritage Switzerland. www.heritage.ch

PRODUCTS AND SERVICES

PURCHASE AND SALE OF SECURITIES

• Corporate and sovereign bonds in various currencies (including USD, EUR, GBP, CAD, AUD, CHF).

• Common and preferred stock.

• Structured notes (including reverse convertibles, equity-backed notes, step-up notes).

• Investment Funds (including Templeton, Meridian, Blackrock, Natixis).

• Assignments of deposits abroad.

• Different means to channel our clients’ instructions (e-banking, e-mail, telephone, fax, in person).

CUSTODY SERVICES

We provide domestic and international custody services for financial assets, including products such as corporate bonds, sovereign bonds, preferred stock, common stock, common investment funds, assignments of deposits, treasury bills, structured notes and alternative products.

OFF-SHORE PRODUCTS

Given our vast array of products and services, we are able to offer our investment clients the opening of accounts outside the country. To find about the conditions to access this service please contact our Private Banking Executives.

CASH MANAGEMENT AND TRANSACTIONAL SERVICES

Accounts:



• Current accounts, Savings accounts.

• Multicurrency accounts: UYU, USD, EUR, CHF, GBP, YEN.

• Wages accounts with e-banking for remote operation.

• All benefits from the Financial Inclusion Law with an Executive at your disposal.

• Benchmarking services to other financial entities in Switzerland and USA.



Debit card usable anywhere around the world through Maestro Network. Additional HHome debit cards with limit predetermined by the owner.



Mastercard Credit Card usable worldwide through Maestro Network.



Corner Card issued by the Swiss Corner Bank: prepaid card rechargeable with Client’s fund held in the account with Banque Heritage Uruguay.



State of the art E-Banking Platform to operate and check all products.



Wire transfers.



On-line payment of private and public services.



Safe Deposit Boxes



Personal loans.



Life and savings insurances.



Custody and management of checks for collection and post-dated checks.



Payment of Wages and payment to Suppliers.

INVESTMENT PROFILES

Banque Heritage Uruguay has defined certain risk profiles for its clients and, on this basis, the asset management team prepares model portfolios that take into account such profiles and the general conditions of the financial market.


Models serve as a general guideline to determine which portfolio is suitable for each client:



CONSERVATIVE PROFILE: This type of clients prioritizes capital maintenance, but may be willing to accept a minimum risk to obtain a certain amount of return.



MODERATE PROFILE: Investors in this category accept the possibility of losing capital as a natural consequence of the investment risk incurred to obtain higher annual returns. The degree of risk is usually reduced by means of asset allocation and diversification.



AGGRESSIVE PROFILE: These investors are ready to accept risks, both in the type of assets they choose and in the concentration of investments in the preferred market segments, and accept a potential loss of capital. A distinguishing feature of these investors is a more active adjustment of the investment portfolio.

FINANCIAL INFORMATION

PLATFORM FOR PROFESSIONAL ADVISORS

Trading Desk Division exclusively dedicated to operate with professionals that provide investment management services. In this way, the service and the instructions may be executed with the efficiency and speed required.

CONSUMER BANKING

A UNIQUE APPROACH

Our clients come first: Our focus allows us to anticipate the needs and desires of our clients, and understand them. We maintain excellence relationships by combining integrity and adaptive capacity through a professional, independent and objective advice.



Dedicated team: We have specialized executives that go to where our customers are, and a state-of-the-art technological platform to operate remotely.



Access to global offer of products: We have a global array of highly competitive products.

PRODUCTS AND SERVICES

Accounts:



• Current accounts, Savings accounts.

• Multicurrency accounts: UYU, USD, EUR, CHF, GBP, YEN.

• Wages accounts with e-banking for remote operation.

All benefits from the Financial Inclusion Law with an Executive at your disposal. • Benchmarking services to other financial entities in Switzerland and USA.


Debit card usable anywhere around the world through Maestro Network. Additional HHome debit cards with limit predetermined by the owner.



Mastercard Credit Card usable worldwide through Maestro Network.



Corner Card issued by the Swiss Corner Bank: prepaid card rechargeable with Client’s fund held in the account with Banque Heritage Uruguay.



State of the art E-Banking Platform to operate and check all products.



Wire transfers.



On-line payment of private and public services.



Safe Deposit Boxes



Personal loans.



Life and savings insurances.



Custody and management of checks for collection and post-dated checks.



Payment of Wages and payment to Suppliers.

LOCAL CORPORATE BANK

EACH CLIENT, A DIFFERENT WORLD

Tailored solutions: Solutions are adapted and tailored to each client, with relationships based on trust and reciprocal knowledge.



Dedicated team: We have specialized executives that go to where our customers are, and a state-of-the-art technological platform to operate remotely.



Access to full range of products: Our comprehensive array of highly competitive products is designed for each industry and sector.

PRODUCTS AND SERVICES

FINANCING SERVICES

• Short and medium term financing.

• Tailor-made structured transactions.

• Lombard loans (Offer the client the possibility to gain access to a credit facility backed by its portfolio securities).

• Pre and post export financing.

• Discount of bills and factoring.

• Opening of Letters of credit.

• Seasonal and farm loans.

• Leasings.

• Overdraft agreements.

FOREIGN TRADE

• Letters of Credit.

• Collections.

• Direct collections with electronic operations: avoids coming to the bank and saves time and money.

• Guarantees.

TREASURY AND INVESTMENTS

• Foreign exchange desk: currency exchange services, cash and credit (Forwards and NDFs).

• Money desk: cash and term deposits in various currencies.

Sale of holdings in deposits with foreign banks.

• Stock market: Treasury Bonds, Treasury Bills, Stock, etc.

• Negotiable notes, investment funds.

E-BANKING PLATFORM

State of the art platform to operate your accounts and products in a quick, simple and safe manner.
We use top-tier security devices available for this type of services.

CASH MANAGEMENT AND TRANSACTIONAL SERVICES

Accounts:



• Current accounts.
• Savings accounts.
• Multicurrency accounts: UYU, USD, EUR, CHF, GBP, YEN.
• Wages accounts with e-banking for remote operation.
All benefits from the Financial Inclusion Law with an Executive at your disposal.
• Benchmarking services to other financial entities in Switzerland and USA.

Wire transfers – domestic and worldwide.

State of the art E-Banking Platform to operate and check all products.

On-line payment of private and public services.

Debit card usable anywhere around the world through Maestro Network. Additional HHome debit cards with limit predetermined by the owner.

Mastercard Credit Card usable worldwide through Maestro Network.

Corner Card issued by the Swiss Corner Bank: prepaid card rechargeable with Client’s fund held in the account with Banque Heritage Uruguay.

Safe Deposit Boxes

Personal loans

Life and savings insurances

Custody and management of checks for collection and post-dated checks.

Payment of Wages.

Payment to Suppliers.

PAYMENT AND ESCROW AGENT

INTERNATIONAL CORPORATE BANK

EACH CLIENT, A DIFFERENT WORLD

Tailored solutions: olutions are adapted and tailored to each client, with relationships based on trust and reciprocal knowledge.



Dedicated team: We have specialized executives that go to where our customers are, and a state-of-the-art technological platform to operate remotely.



Access to full range of products:: We have a comprehensive array of highly competitive products, both domestic and regional.

PRODUCTS AND SERVICES

FINANCING SERVICES

• Short and medium term financing.

• Tailor-made structured transactions.

• Lombard loans (Offer the client the possibility to gain access to a credit facility backed by its portfolio securities).

• Pre and post export financing.

• Discount of bills.

• Opening of Letters of credit.

• Overdraft agreements.

FOREIGN TRADE

• Letters of Credit.

• Collections.

• Direct collections with electronic operations: avoids coming to the bank and saves time and money.

• Guarantees.

TREASURY AND INVESTMENTS

• Foreign exchange desk: currency exchange services, cash and credit (Forwards and NDFs).

• Money desk: cash and term deposits in various currencies. Sale of holdings in deposits with foreign banks.

• Stock market: Treasury Bonds, Treasury Bills, Stock.

• Negotiable notes, investment funds.

E-BANKING PLATFORM

State of the art platform to operate your accounts and products in a quick, simple and safe manner.


We use top-tier security devices available for this type of services.

CASH MANAGEMENT AND TRANSACTIONAL SERVICES

Accounts:


• Current accounts,


• Savings accounts.


• Multicurrency accounts: UYU, USD, EUR, CHF, GBP, YEN.

• Benchmarking services to other financial entities in Switzerland and USA.



Wire transfers – domestic and worldwide.



State of the art E-Banking Platform to operate and check all products.



Debit card usable anywhere around the world through Maestro Network.



Additional HHome debit cards with limit predetermined by the owner.

Mastercard Credit Card usable worldwide through Maestro Network.

Corner Card issued by the Swiss Corner Bank: prepaid card rechargeable with Client’s fund held in the account with Banque Heritage Uruguay.

On-line payment of private and public services.

Safe Deposit Boxes.

Life and savings insurances.

PAYMENT AND ESCROW AGENT

ABOUT BANQUE HERITAGE

WHY BANQUE HERITAGE

A prestigious tool within your reach.
We are a Swiss bank, synonym of trust, soundness and prestige.

We have the know how and expertisse of Banque Heritage Switzerland. www.heritage.ch



Our focus, your needs.


We provide a personalized service, with a state of the art technological platform and a vast array of local and regional products designed for each sector and industry.



The strength of being sensitive.


We are a Boutique Bank. We provide:


• customization and prompt assistance;


• flexibility to structure tailor-made solutions;


• quick decision-making.

HISTORY

Banque Heritage is a Swiss private bank with headquarters in Geneva, regulated by the Swiss Financial Market Supervisory Authority (FINMA). In Uruguay, we are an institution with more than 30 years of existence and a solid track record.



Banque Heritage Uruguay was founded in 1981 as "Surinvest Casa Bancaria" and in 1991 it was licensed to act as a Bank. At that date, the block of shares was composed of 6 major financial institutions (IFC, Rabobank, HSBC, Wachovia, BICE and Unibanco). In 2007, Banque Heritage Switzerland acquires part of the Bank, an acquisition that was finalized in June 2010 when it acquired the whole block of shares and became the Bank`s only shareholder.



In 2011 Banco Surinvest S.A. went through a significant change of name process and was renamed Banque Heritage (Uruguay) S.A. In December, 2013, Banque Heritage Uruguay acquires the consumer and corporate banking businesses of Lloyds TSB Uruguay.



Banque Heritage Switzerland has diversified its activities by creating Banque Heritage Uruguay as a “Swiss” Private Banking transaction, capitalizing on the extensive Wealth Management experience of Banque Heritage Switzerland.



Banque Heritage Uruguay has consolidated in the region as an independent financial institution, combining an in-depth knowledge of the local financial markets with the support of a global stockholder.

The Bank specializes in Corporate and Private Banking, and offers its services to natural and legal persons that seek to develop a long-term business relationship while they benefit from world-class financial products and services.



The activities of the Bank are carried out in its headquarters and in two branches located in the city of Montevideo, under the supervision of the Central Bank of Uruguay. (www.bcu.gub.uy) The integrated control system adopted by the Bank guarantees that all transactions are executed within the highest degree of security and trust.

BOARD OF DIRECTORS

Our Board of Directors is formed by:



Marcos Esteve


Carlos Esteve


Graciela Reybaud

CORPORATE GOVERNANCE

CODE OF PROFESSIONAL ETHICS

CODE OF GOOD PRACTICES

HUMAN RESOURCES

In our institution, the motivation and development of our professionals is one of the key element of our Human Resources policies.


The annual performance assessment is an open and transparent process.


Our staff’s climate of opinion is systematically checked. Continuous training is one of the Bank’s strategic targets, facilitating the development of the skills, proficiencies and interests of our co-workers.


Team-work, client focus and our ethical mandates are some of the guiding principles for our Human Resources management.


We promote the values of equality of opportunities, non-discrimination of persons and respect of the fundamental rights of employees.



Send your CV to our Human Resources department:

NAME *

LAST NAME *

CONTACT TELEPHONE NUMBER

E-MAIL *

SEND US YOUR CV


DEPOSIT GUARANTEE

The Bank Deposit Guarantee Fund created under Law 17.613 of December 27, 2002, covers each natural or legal person in accordance with the following cap amounts:
1). For all deposits in foreign currency held in the institution, up to the equivalent of 10,000 United States dollars.
2) For all deposits in national currency held in the institution, up to the equivalent to 250,000 Indexed Units.

If, at the moment of occurrence of the event that triggers the coverage of the Bank Deposit Guarantee Fund, the holder of the deposit is a shareholder or a member of the senior staff of the depository institution, a spouse thereof or a natural or legal person of the same economic group, it shall not be covered by such guarantee. Shareholders having an interest of the financial intermediation cooperatives mentioned under Article 12 of Law No. 17.613 of December 27, 2002 will not be included in the above exemption.



The Bank Deposit Guarantee Fund does not cover:

a. Deposits pledged as security of credit transactions with the financial institution itself.

b. Deposits against which a negotiable certificate of deposit has been issued, as from March 7, 2005.

c. Any other investment made against the issue of a negotiable security in the stock markets.

d. Subordinate deposits effected as from March 7, 2005.

e. Deposits of financial institutions.

f. Deposits constituted by the Central Government and the Social Welfare office (Banco de Previsión Social) with Banco de la República Oriental del Uruguay and Banco Hipotecario del Uruguay as from January 1, 2006.

g. Funds contributed by members of groups or consortiums, regardless of their legal form or the business in which they are engaged, to be jointly and reciprocally applied to the acquisition of certain goods and services.

BRANCHES

Tel: +598 2916 0177

HEADQUARTERS

Rincón 530.
CP 11.000.
1 to 5pm.
Autoservice for cash an checks deposits: 11am to 5:30pm.

POCITOS BRANCH

J. Benito Blanco 1279.
CP 11300.
1 to 5pm.

CARRASCO BRANCH

Dr. Gabriel Otero 6462.
CP 11500.
1 to 5pm.


CONTACT US

CONTACT US

NAME *

LAST NAME *

CONTACT TELEPHONE NUMBER

E-MAIL *

COMMENTS




COMPLAINTS DEPARTMENT

Form
Download

Complaint Procedure



If your complaint may not be solved immediately, please proceed as indicated below. Be aware that you may file a written complaint and submit it to any of the Bank’s offices with customer service. There, you will find complaint forms and brochures that describe the procedure described in this document.



1. You may fill in an electronic form through E-Banking (option Menu/Complaint Department); a PDF file will automatically be generated, which will be sent to the Bank.

Fill in the field "complaint description" and the system will insert your "Complaint number" in the form.



2. Upon filing the complaint you will get a receipt confirmation with the date and time of the complaint, including the identifying number and the time of response.



3. The time of response must not exceed fifteen calendar days from the date the complaint was presented. If the nature of the complaint so warrants, the said term may be extended only once for another fifteen calendar days, with written notice indicating the reasons for the extensions. If the examination of the problem requires the intervention of foreign institutions, then the Bank may extend the second term of response beyond fifteen calendar days, giving notice of the estimated time of response and using its best efforts in this regard.



4. You will be informed in writing, whether by letter or e-mail, of the result of your complaint. The answer will be based on the actions taken by the Bank on each claimed issue. If the Bank finds that the complaint is unjustified, you will be given the reasons why your request will not be accepted, and the possibility to bring the matter to the Superintendency of Financial Services if you disagree with the decision adopted.



5. The written response may be replaced by a telephone response, provided that the Bank has the communication recording systems that meet the requirements of availability, integrity, confidentiality, authenticity and reliability, in accordance with the definition under art. 496 of the Compilation of Norms for the Control of the Financial System. Upon request of the Client, a written response shall be issued.



If an answer by Banque Heritage (Uruguay) S.A. is not received by you in due time and form, or if you disagree with the decision adopted, you may file a claim with the Superintendency of Financial Services of the Central Bank of Uruguay through the web pagewww.bcu.gub.uy.



Banque Heritage (Uruguay) S.A. is supervised by the Central Bank of Uruguay. For additional information visit www.bcu.gub.uy. The current Credit Rating of our Institution is published in www.heritage.com.uy.